Up to 2 free years of product and telepone support. Register now All PHABRIX products are covered with one year telephone and product support which can be increased to a free second year by registering online.The only items not covered by the warranty are screen faults and battery replacement. Under the terms of our warranty a customer will be able to claim under the warranty for any defect in material and workmanship for a period of 1 years from the date of original delivery. The customer must register the purchase of a Product within 3 months from the date of purchase to obtain an additional one year warranty protection (total of two years) at the PHABRIX website www.phabrix.com or by returning by email or fax the enclosed warranty form shipped with each new product. Under the terms of the warranty PHABRIX will supply replacement parts for those which prove defective and warranty labour if the defective equipment is returned freight prepaid either to PHABRIX in the UK or to an approved factory service depot. This warranty does not include responsibility for any transportation or handling damage. The warranty shall not apply if: (a) PHABRIX finds that the Product or its component parts have been altered by unauthorised personnel;
(b) the customer installs, in the Product, parts not made or supplied by PHABRIX except such components specified by the PHABRIX; or
(c) if the Product was used or installed in a manner other than in accordance with the PHABRIX's instructions.
Warranty Return Policy If the Product fails due to manufacturing defects, PHABRIX will either: (a) repair the Product;
(b) replace the Product. If the Product is deemed essential, PHABRIX shall, at its option, provide a loan Product(s). In the case of exchange, the defective Product shall be returned to the Supplier within fifteen (15) days of receipt of the replacement Product to the Supplier. In the case of a loan, the loaned Product must be returned to the Supplier within fifteen (15) days of receipt of the repaired Product from the Supplier. A completed loan form will be requested for this option. If the loaned Product is not returned to the Supplier within this period, a Proforma Invoice will be issued by tPHABRIX. Once the Product has been returned a credit note will be created to cancel the Proforma Invoice. Out of Warranty Repairs The Supplier will perform out of warranty repairs in accordance with its published pricing schedule. All costs associated with shipping the Products to PHABRIX shall be borne by the customer, this includes freight, insurance as well as any and all brokerage fees. Equipment Return Procedure Before returning equipment to PHABRIX, the customer or distributor must first obtain a Return Authorisation (R.A.N.) number from PHABRIX. All costs associated with shipping the Products to the customer or distributor shall be borne by the customer this includes freight, insurance as well as any and all brokerage fees. All costs associated with the return of the Product to the customer will be borne by PHABRIX. Warranty Service Automatic product warranty will cover the first year from the date of invoice to the customer and end same date in the next calendar year. To extend the warranty for a further free year (providing two years in total) the product must be registered by the customer (not the distributor) on the warranty page at www.phabrix.com or in writing to PHABRIX Limited, Winchester Road, Burghclere, Newbury, Berkshire, RG20 9EQ + 44 (0) 1635 276302 Should the product develop a fault, the end user must confirm the fault is technical and not operator error by contacting PHABRIX or one of its international distributors. If the product is deemed to be faulty from telephone support, the product must be returned for visual examination to confirm the fault either by the distributor or to PHABRIX UK. For international customers, you must approach your distributor contact fiorst in that country of sale. If the customer has contacted the distributor then the distributor must then contact PHABRIX Limited to discuss whether the product should be replaced from stock or directly from PHABRIX. If the product is faulty and cannot be repaired by the distributor, the distributor must obtain a RAN number by contacting PHABRIX UkK and include this form in the documentation sent back with the faulty product. |  |
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